When should I call 9-1-1?

Call 9-1-1 ONLY in the case of an emergency -- if there is a threat to your health, safety or property. 

• Person or property in immediate danger
• Emergency medical situation
• Fire
• Serious accident
• Crime in progress
• Poisoning

• Calls to police on administrative matters
• Calls to fire departments on community services or events
• Calls to ambulance services to transfer patients between medical facilities
• Calls requesting information

1. Speak clearly so that the operator is able to understand the nature of the emergency.
2. Answer all the operator’s questions. Stay on the line as long as needed to ensure the 9-1-1 operator gets all the information needed to pass along to the emergency service dispatcher.
3. Keep your phone on after you hang up, in case the 9-1-1 operator needs to call you back to get more information.

Remember:

1. Never pre-program 9-1-1 into your telephone. The number 9-1-1 is easy to remember and to dial in an emergency. If you press the pre-programmed number by mistake, the 9-1-1 operator has to take valuable time to verify your call.
   
   
2. Never call 9-1-1 to see if it works. When police have to investigate accidental calls or misuse of 9-1-1, they use precious time and resources that would be much better spent responding to emergencies.
   
   
3. Never call 9-1-1 for information. Dial 411 or 1-506-555-1212 for information, or the number provided by your service provider. TTY / TDD users can call 711 or 1-800-222-9708.
   
   
4. You cannot send a text to 9-1-1. Emergency 9-1-1 calls can only be received by telephones.