Tele-Care 8-1-1

Tele-Care is a free and confidential provincial health information and advice line available to all New Brunswickers. By dialing 8-1-1 at any time of the day or night, you will gain access to bilingual intake navigators and registered nurses, who will help you find health information and services, discuss symptoms and recommend whether you should be seen by a provider. Tele-Care 8-1-1 does not take the place of 9-1-1 or your local Emergency Department for urgent concerns.

You can use the symptom checker below to learn:

• How serious your symptoms are?
• If a healthcare visit is needed
• What steps you can take to relieve your symptoms at home

When you or someone you know requires non-urgent health advice or information, call Tele-Care. A registered nurse will assess your needs and provide:

• Information
• Education
• Advice about self-care
• Advise you to make an appointment with your doctor or nurse practitioner, go to a clinic, contact a community service or go to a hospital emergency room.

Every Tele-Care caller will speak to a registered nurse. In some circumstances, it is necessary for a contact centre agent to answer the call and arrange a callback from a nurse.

You will be asked to describe your symptoms and answer questions to best assess the seriousness of the problem.

Tele-Care nurses use standardized clinical guideline software to triage calls. Through a telephone interview that lasts an average of 10 minutes, the nurse collects pertinent information and assesses your needs. Based on the assessment, the nurse will provide information, education, and advice about self-care, or help you decide whether to make an appointment with your doctor or nurse practitioner, go to a clinic, contact a community service or go to a hospital emergency room.

Patients will need to provide a certain amount of health information to assess health needs when speaking with Tele-Care. All information is considered confidential.

• Privacy notice (PDF)